Welcome to the HCB Group

HCB Group has provided independent employee health, wellness and claims management services to Employers, Intermediaries, Insurers and Pension Scheme Trustees in the UK and Ireland for over 30 years.

Based in Oxfordshire, UK with additional locations in Dublin, and Portland, Maine USA (through our relationship with PDA), HCB Group is able to leverage our expertise and understanding of the Employee Health and Claims markets to  enable clients to make informed decisions in the management of employee health, employee wellness or insured claims.

We appreciate that every client, every case and every person we work with needs different levels and types of support, so you will not receive a standardised take it or leave solution from us.  What we offer clients no matter whether you are a SME or a multinational business is a practical solution and cost-effective service based on expertise, knowledge, experience and customer service.

We believe that we have an outstanding track record of service delivery and a proven return on investment.

 

Our services

Employee Health Management

We are one of the pioneers of Early Intervention services in the UK & Ireland and fully understand that managing the health and wellbeing of your workforce is vital to the profitability of your business, as losing any employee for a protracted period can be damaging but losing a key employee could be catastrophic.  That’s where our Employee Health Management support can be invaluable to you.  We provide you with the knowledge and hands on practical expertise to ensure that when an employee has any health issues we are there to support both you and your employee from day one.  Because the biggest investment that any business makes is your people.

Intermediary Support

HCB Group can provide Employee Benefit Consultants, Wealth Managers, Financial Advisers, Accountants and other professional services providers with an  outsourced health management service.  If you are placing insured or self-insured programmes you will know that in managing those programmes for your clients it is vital that you understand the health risks presented by their workforce.  Active risk management together with early intervention support and case management can deliver lower premiums,  and will help you to tailor the benefits for Income Protection, Medical Insurance, Cash Plans, Critical Illness and even Pension Schemes.

Claims Management for Insurers

HCB Group understands that insurers are measured by two key factors, premium and claims handling.  It could be said that claims are the only “product” an insurance organisation has, and brand, reputation and profitability all rely heavily on the accuracy of the claims decision, and the customers experience.  We are experts at assessing disability risk, (short or long term benefits), and also at engaging with customers from claim outset, gathering current and relative information, quickly, and delivering interventions designed to return claimants and members to work in optimum timescales.  Our technical team can also provide temporary claims assessors (short or longer term), and assist with independent claim audits, process review, best practise guidance, and TPA services.

 

See some more services

What else can we provide?

Pensioner Tracing

There are a number of reasons why trustees and pension managers may lose contact with a retired pension member, sometimes they have moved house, some will have passed away, some may have lost capacity, but whatever the reason maintaining good records is a critical criteria in running any pension scheme.  The Pension Regulator states that ‘there is a significant body of law which requires good records to be kept and which applies variously to trustees, managers and providers of pension schemes. Legal obligations to keep records about members and their benefits arise from many sources, including trust law, primary and secondary legislation, tort, contract law and European law.’  HCB Group can help you identify and find those members that for various reasons you simply cannot find and contact.

Ill Health Early Retirement Assessments

Pension trustees, administrators and their advisers are skilled and knowledgeable about running and maintaining your pension scheme, but do you have the knowledge to accurately and fairly manage ill-health early retirement applications?  HCB Group has the skills and training required to assess those applications as well as allowing us to reassess those pensions that have already been granted. Our claims assessment team are Triple A rated by reinsurers and insurers.

USA & Canada

HCB has a strategic relationship with Professional Disability Associates (PDA) who are based in Portland, Maine USA.  This allows us to offer our clients support in North America (USA & Canada), and also offers support to PDA’s clients in the UK & Ireland

 

“Professional Disability Associates is an innovative consulting company and an industry leader in providing specialty risk resources including medical and vocational consulting services to major disability insurers and self insured employers.”

Claim Enquiry & Investigation

This is where we started with James Harris Investigations (JHI).  Since 1984 JHI has specialised in providing confidential, ethical and professional Claim Enquiry and Investigation Services and is continued to be used by a significant number of leading insurers making JHI a leading provider of investigation services to the insurance industry.

Contact us

HCB Group UK

The Core, Milton Hill, Steventon, Oxfordshire. OX13 6AB

+44 (0)1235 519924

HCB Group Ireland

12 Lower Hatch Street, Dublin 2  Republic of Ireland

+353 1 628 1110

Please enter your contact details and a short message with a contact number and we will answer your query as soon as possible.

 

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About us

HCB Group can trace its origins back to 1984, when our Chairman and CEO Jim Harris, founded a specialist claims service provider.  In the interim, we have expanded our service offerings, in response to market and client led demand.

In 2013, HCB Group entered a strategic equity relationship with Professional Disability Associates Inc, (PDA) based in Portland, Maine USA.

Over three decades, HCB Group have provided consistently professional services, taking care to protect the reputation and brand of its many clients, never attracting regulatory or other sanctions, whilst delivering a proven return on their investment spend.

James Harris Investigations established
1984
Health Claims Bureau Group established
1993
Strategic relationship with PDA in Portland, Maine
2013
Health Claims Bureau became the HCB Group
2017

WANT TO KNOW MORE ABOUT HCB?

Our clients include…..

and what they say about us

Key to the success of our Group Income Proposition is whether we can get things right when our customers are affected by absent employees. Our cover provides Early Intervention which we deliver through our partners at The Health Claims Bureau Group.  We are delighted to be getting really positive  feedback from our customers, which is directly attributable to the quality of HCB’s timely and practical support. We are grateful to the HCB Team for helping add real value to the MetLife GIP proposition

Early intervention UK Employee Beneits, Metlife

The courier industry is a people industry and it is important that our staff are fit and able to do the job. I refer all health related issues to HCB and they answer rapidly and in a practical and understandable manner.

Fit for work London Area Manager Rush Couriers

The HR Team at The Hogg Robinson Group really appreciates the Employee Health Management services provided by The Health Claims Bureau Group (HCB).  Their reports are clear, concise and offer practical and affordable working solutions for employees with health related issues. HCB nurse case managers have become trusted and valued partners to our HR Team and to the employees who have been referred to them.

Absence Management Hogg Robinson Group

Latest news

HCB Group Nurse Conference 2017

On Thursday 2nd November 2017, we hosted our second annual conference at Knights Solicitors office in Newcastle-under-Lyme, followed by a team dinner at the – Best Western Plus, Moat House, Stoke-on-Trent.  Here’s a sample of the day

HCB Group new office

It seems like only yesterday that we moved from our premises in Didcot to Harwell Innovation Centre, but it was actually over 2 years ago.  Now, as a result of our success in obtaining new business and recruiting additional staff we are on the move to bigger premises. From Friday 15th September 2017, our new […]

Employee Consent – A thorny issue?

Employee Consent and Health Information When managing the health of an employee, one of the biggest areas of possible contention is that of Consent. There can be a real issue around gaining the consent of the employee to share the contents of a report with either HR or with their Line Manager. The Nursing and […]

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