Our inspectors offer three distinct services seen above:

Medical Record Inspection
For insurers who accept new business on a moratorium basis we have expert staff and doctors available to inspect claimants’ medical records to identify pre existing medical conditions.

Arrangement of Early Intervention Investigation & Treatment
Claim form visits often identify claimants waiting for an investigation or treatment that is rationed by the NHS and for which there is a long waiting list. We can help you to arrange the test or treatment in the private sector thus reducing the waiting time and speeding up the claimant’s recovery and return to work.

Relief Claims Assessors
We are frequently asked to provide claims assessors to help out in peak periods or in periods of unplanned staff absence when a client’s staff is under pressure. The Bureau has a number of well qualified and experienced people to carry out this work.

Claim Audits
We can provide expert staff to audit your claim portfolio, or part of your claim portfolio, and provide a report on the quality of claim management. We will also make recommendations for improvement in the claim management process and provide templates for claim documentation and letters.

Claim Screening Service
We can provide expert staff to screen your claim portfolio for claims suitable for rehabilitation, investigation or other special services.

Training
We provide training in all aspects of disability claims management supported by “in house” manuals.

We have developed a course specifically designed for new recruits so that they become effective members of the claims team as quickly as possible. Several clients have used our services to provide this initial training and the feedback has been very positive. We can provide training for a small group or a large number of your staff. 

Third Party Administration
We undertake third party administration services for employers self administered long term disability schemes as well as acting for insurers who wish to outsource their claims services.

Advice On Ill Health Retirement
We provide expert advice to Pension Scheme Trustees on applications for ill health early retirement.

Annuity Portfolio Reviews
We are able to help you verify the continued existence of your annuitants. Our inspectors will visit your annuitants at home for a brief interview and to ask them to sign a certificate of existence in our inspector’s presence.