Background and Pedigree
• The most experienced inspector visiting service in the UK.
• We have a distinguished panel of industry experts on our Board of Directors.
• The majority of the Directors have been involved in Income Protection and Disability Insurance for many years.

Operating Standards
• Visits are undertaken by our professional staff who are fully experienced in Income Protection, Waiver, Critical Illness and Creditor Disability Insurance.
• Appointments are made by our staff by telephone on receipt of instructions.
• 10 day turn round from receipt of instructions.
Your policyholder is provided with a clear explanation of any policy conditions that are not understood.
• The claims procedure, including envisaged timescale, will be explained to your policyholder so that there are no surprises, thus reducing complaints.
• You will be provided with a full report tailored to your requirements.
• We can identify cases where providing funds for investigations or treatment might expedite recovery and arrange the investigations and treatment if required.
• We will only provide an opinion on the validity of a claim and the prognosis if specifically requested.

Inspector Visits
• Our inspector can help your policyholder complete the claim form.
• Birth Certificates and financial documents can be inspected or collected at a claim form visit.
• Inspectors will identify potential for rehabilitation at an early stage.
• We can demonstrate how a claim form visiting programme can benefit your policyholder, the assessor and the insurance company.

TRIAGE Visits
• Qualified nurses experienced in disability assessment undertake visits.
• All our nurses have full product knowledge.
• For Group business our nurse visitors will meet with the employer to discuss opportunities for rehabilitation.
• Following a visit our nurse visitor will contact your claimant by telephone to follow up plans for rehabilitation or other relevant issues if required.

Summary
Health Claims Bureau has proved itself to be a professional and cost effective alternative to the use of Disability Counsellors. You benefit from a report from an independent and impartial organisation to help with the assessment of your claims. Your customers have the benefit of a visit at home so that questions can be asked and dealt with. We believe that visiting adds value to your claims service. Health Claims Bureau is managed by industry recognised experts and has developed a reputation for providing cutting edge, innovative services in a timely and professional manner.